Welcome to Spirit Halloween, where we make sure your spooky shopping experience is more treat than trick! Below you’ll find all the details about how we ship your haunted goodies and what to do if something isn’t quite right.

🚚 Shipping Information

Order Processing Time

We need 1-2 business days to prepare your order before it ships. During this time, our ghouls carefully pack each item to ensure it arrives in perfect haunting condition!

Shipping Methods & Timeframes

📦 Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipping
  • Perfect for when you need your Halloween essentials in a timely manner!

🎁 Free Shipping – Orders over $50

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipping
  • Great for budget-conscious haunters with larger orders!

International Shipping

We ship globally to bring Halloween spirit everywhere! However, we cannot ship to some remote areas and parts of Asia. If you’re unsure about your location, just contact our friendly customer service ghouls!

🔄 Returns & Exchanges

🦇 Our Ghoulish Guarantee: Because even the scariest costumes sometimes need a second chance! If your items aren’t quite right, we’ll help you return or exchange them – no tricks, just treats!

🕒 Time Frame for Returns & Exchanges

You have 15 days from the delivery date to request a return or exchange. That’s plenty of time to decide if your costume is spooky enough!

✅ Which Items Can Be Returned?

Most of our products can be returned or exchanged, including:

  • 👻 Costumes (Animal Toddler Costumes, Boys Costumes, Classic Girls Costumes, etc.)
  • 🕸️ Decorations (CANDLES, CENTERPIECE, CURTAINS, etc.)
  • 🍷 BARWARE and BOWLS & TRAYS
  • 🦇 BUGS & BATS & CATS accessories
  • 🎃 And most other Halloween essentials!

❌ Non-Returnable Items

Some items are just too spooky to return! The following cannot be returned for safety and hygiene reasons:

  • BLOOD products (for obvious reasons!)
  • BODY PARTS (once they’ve left our crypt, they can’t come back)
  • Apparel & Undergarments (unless defective)
  • Opened CLOTH & NETTING that has been cut or altered
  • Used or damaged DOOR, WINDOW, WALL, FLOOR AND FURNITURE COVERS
  • Any item that shows signs of wear or has been used in actual haunting activities

📝 The Return & Exchange Ritual (Step-by-Step)

Step 1: Contact Our Ghostly Customer Service

Send an email to [email protected] within 15 days of receiving your order. Use the template below to make sure you include all the necessary information.

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Spirit Halloween Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]

Order Date: [Date you placed order]

Items to Return/Exchange:

  • [Item Name 1]
  • [Item Name 2]
  • [etc.]

Reason for Return/Exchange: [Please describe why you’re returning/exchanging]

I understand that the following items cannot be returned: BLOOD products, BODY PARTS, apparel & undergarments (unless defective), and opened/used items.

Please let me know the next steps.

Thank you,

[Your Full Name] [Your Email Address] [Your Shipping Address]

Step 2: Wait for Our Response

Our friendly (not scary) customer service team will respond within 1-2 business days with return instructions and a return authorization number.

Step 3: Package Your Items

Place the items in their original packaging with all tags attached. Include a copy of your order confirmation or the return form we provide.

Step 4: Ship Your Return

Send the package to our haunted headquarters:

Spirit Halloween Returns
3415 Frederick Street
Sacramento, US 58147

You are responsible for return shipping costs unless the item was defective or we made an error.

💰 Refund Information

When Will I Get My Refund?

Once we receive your return at our headquarters:

  • Refunds are processed within 3-5 business days of receiving your return
  • The refund will appear on your original payment method within 5-10 business days after processing
  • International refunds may take slightly longer depending on your bank

How Will I Be Refunded?

Refunds are issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB) – refunded to your card
  • PayPal – refunded to your PayPal account

Shipping costs are non-refundable unless the return is due to our error.

🔄 Exchange Process

Want to exchange for a different size, color, or completely different product? The process is similar to returns:

  • Follow the same return process above
  • In your email, specify what you’d like to exchange for
  • If the exchange item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference

🌍 International Returns

Since we ship globally (except for some remote areas and parts of Asia), international returns are accepted but:

  • You are responsible for international return shipping costs
  • Customs fees and import duties are non-refundable
  • Please mark the package as “Returned Goods” to avoid additional customs charges

👻 Need Help With Your Return?

Our customer service ghouls are here to help! Contact us at:

Email: [email protected]

Address: 3415 Frederick Street, Sacramento, US 58147

We typically respond within 1-2 business days – faster than a ghost can say “Boo!”

Remember: At Spirit Halloween, we want your shopping experience to be more treat than trick! Happy haunting! 🎃

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